Privacy Policy

Diadora respects the confidentiality of our customers and takes its obligations under privacy law seriously. The appropriate measures have been taken to ensure that your personal information is respected and kept confidential. The personal information collected from you on this website is used solely in relation to your transactions with Diadora and is never shared with other organisations.

By using our website, you consent to the collection and storage of your information for the following purposes: to personalise your shopping experiences, and to allow us to provide a website that caters to our customer's interests; to allow us to track your current and previous order history; to provide you with the option to receive monthly newsletters and to tailor these newsletters to your interests. If you do not wish to receive any marketing or promotional material in relation to our services or products, please let us know by emailing. You also have the option of not providing certain information requested by Diadora. However, you should note that this may prevent us from offering all of our services and products to you.

Diadora is the owner of the information submitted and stored on this website. We will not disclose any of your information to any third parties. We will only use this information in accordance with this statement. You can request access to your personal information that we hold about you by contacting us via our website.

No credit card number is stored in the system. Your credit card details will be passed to the payment gateway as soon as they have been collected.

Further details of Diadora's privacy policy can be obtained by contacting us. If you have a complaint about the way Diadora has handled your personal information, you can lodge a complaint with our Privacy Officer by contacting us or the Office of the Privacy Commissioner.

Diadora's website may contain links to other websites. When you access these links we recommend that you read the website owner's privacy statement before disclosing your personal information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information collected outside our website.

Our Website Host

Our website host may also collect personal information for statistical, reporting and maintenance purposes. This information will not be used to identify you and may include:

      1. the number of users visiting this website and the number of pages viewed;
      2. the date, time and duration of a visit; or
      3. the path taken through this website.

Our website host uses this information to administer and improve the performance of this website.

Cookies

Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns. The Diadora website uses cookies to track this information to administer and improve the performance of this website.

Web Beacons

Web beacons are images that originate from a third party site to track visitor activities. Diadora does not use web beacons to track the visiting patterns of individuals accessing its website.

Diadora may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply our user agreements or (iii) protect the rights, safety, or property of Diadora, our users, or others.

By using our Web site, you consent to the collection and use of this information by Diadora. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

You consent to electronically receive communications from us. We may communicate with you by posting notices on this site or by e-mail. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We will provide you with an option to decline these updates.

We will not be liable for any disclosure of your personal information to any third party not authorised under this agreement which was beyond our control.

If our privacy policy changes we will notify you at your contact email address.

Returns & ECommerce Policies

Diadora’s goal is to ensure our customers are 100% satisfied with your purchase. All goods purchased from Diadora may be exchanged for a product only store credit or a refund with proof of purchase (freight component is not refundable). This is provided that the goods are returned within 21 days of purchase, have not been used and are in their original packaging.

Exchanges will be accepted via courier or post, at the expense of the customer

Please choose carefully as a refund may not be provided if you simply change your mind. Repairs, refunds or exchanges will not be accepted or provided unless the goods are faulty, unfit for purpose (where we have provided you our specialist advice about your need prior to purchase) or does not match the description provided.

Faulty Goods

If for any reason your goods are faulty, our normal manufacturer's warranty applies, whereby Diadora will, in its sole discretion, either repair or replace those goods or refund the price that you have paid for those goods, regardless of the goods being worn or used. To take advantage of this policy, you will need to include your receipt as proof of purchase, and your return address. To the maximum extent possible, this will be the sole remedy for any statutory warranties.

Credit Cards

No credit card number is stored in the system. The credit card details will be encrypted with 128bit encryption and passed for processing as soon as they have been collected.

Where you select for items to be delivered those items purchased from Diadora are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

General

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

You agree that the laws of the State of Victoria, Australia will apply to all transactions and communications on this site, and you submit to the jurisdiction of the courts of Victoria to hear any dispute.

These terms constitute the entire agreement between You and Diadora regarding the operation of the site.

Notices to ourselves can be sent to [insert address}. You acknowledge that we may use your primary email to us as your address for any alterations to this policy and you agree to such communications.

Disclaimer

This site is provided as is. Diadora makes no express or implied warranties or representations as to the operation of the site or the content, information or materials on the site. You expressly agree that your usage of the site is at your sole risk. Diadora disclaims all warranties express or implied, including but not limited to warranties for fitness or purpose. Diadora does not warrant that this site or any associated components including emails sent are free of viruses, spyware or other harmful elements. Diadora will not be liable for any damages arising from the use of this site, whether they be direct, indirect, punitive or consequential. In the event this disclaimer is ineffective, the maximum compensation due to you is refund of the services or products ordered.